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How Managing Customer Effort Score (CES) Can Lead to Increased Revenue

In a competitive marketplace, customer experience has emerged as the key driver for business growth. While all customer experience metrics such as Talk Time, Service Level, and Customer Satisfaction are critical from a day-to-day operations perspective, one metric has a direct influence on the fact that customers will spend more and continue to do so: Customer Effort Score (CES). CES essentially measures the effort a customer has to put in when dealing with a company. Research clearly indicates a strong…
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Usability Testing: How and When to Implement It
Digital

Usability Testing: How and When to Implement It

Usability testing is a very important process in observing how users interact effectively with your product, be it an app, a website, a game, or anything that involves software. It…
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Why Service Levels Must Grow Beyond the Static 80/20 Rule in 2025
Digital

Why Service Levels Must Grow Beyond the Static 80/20 Rule in 2025

An effective SLA (Service Level Agreement) is one of the most critical success factors about customer service-focused centres for customer satisfaction and operational efficiency. SLAs outline expected standards of service,…
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Quality Assurance Automation : How to Achieve Excellence through Balance
Digital

Quality Assurance Automation : How to Achieve Excellence through Balance

Automation is among the strongest tools in Quality Assurance today, but the real key to success is finding the balance between automated processes and human insight. Delving into automation without…
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Reducing Customer Effort in Problem Resolution: A Path to Enhanced Brand Loyalty
Digital

Reducing Customer Effort in Problem Resolution: A Path to Enhanced Brand Loyalty

In today’s highly competitive marketplace, customer loyalty is more vital than ever. One of the most effective strategies to cultivate this loyalty is by minimizing the effort customers must exert…
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How Managing Customer Effort Score (CES) Can Lead to Increased Revenue
Digital

How Managing Customer Effort Score (CES) Can Lead to Increased Revenue

In a competitive marketplace, customer experience has emerged as the key driver for business growth. While all customer experience metrics such as Talk Time, Service Level, and Customer Satisfaction are…
Read More
Usability Testing: How and When to Implement It
Digital

Usability Testing: How and When to Implement It

Usability testing is a very important process in observing how users interact effectively with your product, be it an app, a website, a game, or anything that involves software. It…
Read More
Why Service Levels Must Grow Beyond the Static 80/20 Rule in 2025
Digital

Why Service Levels Must Grow Beyond the Static 80/20 Rule in 2025

An effective SLA (Service Level Agreement) is one of the most critical success factors about customer service-focused centres for customer satisfaction and operational efficiency. SLAs outline expected standards of service,…
Read More

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Digital
Digital
Specialized Metaverse Testing: Ensuring Seamless Virtual Realities with GlobalStep
Specialized Metaverse Testing: Ensuring Seamless Virtual Realities with...
Step into a world where reality blurs with imagination—the metaverse. It’s a...
Read More
Digital
The Impact of Data-Driven Analysis in Contact Centers on Customer Loyalty 
The Impact of Data-Driven Analysis in Contact Centers...
In today’s competitive landscape, customer loyalty is more critical than ever. As...
Read More
Digital
Mastering QA Automation: Achieving Excellence Through Balance
Mastering QA Automation: Achieving Excellence Through Balance
In the dynamic realm of software development, the call for automation, especially...
Read More
Digital
Achieving Faster Delivery with DevTestOps
Achieving Faster Delivery with DevTestOps
This blog will discuss why continuous testing is essential for product development,...
Read More
Digital
Do Not Let Technical Debt Cost You A Fortune
Do Not Let Technical Debt Cost You A...
Every bug and payoff task in a software development project carries an...
Read More
Digital
Driving digital excellence with Flutter
Driving digital excellence with Flutter
As mobile app development evolves to drive greater customer experience, Flutter is...
Read More
Digital
Creating exceptional E-Learning experiences with Software Testing
Creating exceptional E-Learning experiences with Software Testing
Software Testing at GlobalStep is aimed towards realizing our customer goals as...
Read More
Digital
Importance of Business Domain Knowledge in Software Testing
Importance of Business Domain Knowledge in Software Testing
From insurance to healthcare, to telecom, business domain knowledge is crucial to...
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Digital
Top 5 Criteria for Measuring QA Success
Top 5 Criteria for Measuring QA Success
Quality Assurance teams think of software developers as individuals who drink highly...
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Digital
The What, Why and When of Usability Testing
The What, Why and When of Usability Testing
We all know that a reduced or sub-par end-user experience will impact...
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Digital
Sports Analytics – 5 Functions you could consider Outsourcing
Sports Analytics – 5 Functions you could consider...
In the Sports industry, it is absolutely critical to stay ahead of...
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Digital
Living in the Connected World!
Living in the Connected World!
Digital technologies have redefined how we interact with the world around us,...
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All Blogs

How Managing Customer Effort Score (CES) Can Lead to Increased Revenue
How Managing Customer Effort Score (CES) Can Lead to Increased Revenue
In a competitive marketplace, customer experience has emerged as the key driver...
Read More
Usability Testing: How and When to Implement It
Usability Testing: How and When to Implement It
Usability testing is a very important process in observing how users interact...
Read More
Why Service Levels Must Grow Beyond the Static 80/20 Rule in 2025
Why Service Levels Must Grow Beyond the Static 80/20 Rule in 2025
An effective SLA (Service Level Agreement) is one of the most critical...
Read More
Quality Assurance Automation : How to Achieve Excellence through Balance
Quality Assurance Automation : How to Achieve Excellence through Balance
Automation is among the strongest tools in Quality Assurance today, but the...
Read More
Reducing Customer Effort in Problem Resolution: A Path to Enhanced Brand Loyalty
Reducing Customer Effort in Problem Resolution: A Path to Enhanced Brand Loyalty
In today’s highly competitive marketplace, customer loyalty is more vital than ever....
Read More
Specialized Metaverse Testing: Ensuring Seamless Virtual Realities with GlobalStep
Specialized Metaverse Testing: Ensuring Seamless Virtual Realities with GlobalStep
Step into a world where reality blurs with imagination—the metaverse. It’s a...
Read More
The Impact of Data-Driven Analysis in Contact Centers on Customer Loyalty 
The Impact of Data-Driven Analysis in Contact Centers on Customer Loyalty 
In today’s competitive landscape, customer loyalty is more critical than ever. As...
Read More
Mastering QA Automation: Achieving Excellence Through Balance
Mastering QA Automation: Achieving Excellence Through Balance
In the dynamic realm of software development, the call for automation, especially...
Read More
Achieving Faster Delivery with DevTestOps
Achieving Faster Delivery with DevTestOps
This blog will discuss why continuous testing is essential for product development,...
Read More
Do Not Let Technical Debt Cost You A Fortune
Do Not Let Technical Debt Cost You A Fortune
Every bug and payoff task in a software development project carries an...
Read More
Driving digital excellence with Flutter
Driving digital excellence with Flutter
As mobile app development evolves to drive greater customer experience, Flutter is...
Read More
Creating exceptional E-Learning experiences with Software Testing
Creating exceptional E-Learning experiences with Software Testing
Software Testing at GlobalStep is aimed towards realizing our customer goals as...
Read More
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