We provide
exceptional customer
experiences across
multiple channels,
around the clock.
Our customer
support services
can help turn your
cost center into
a profit center.
Our analytical
skills generate
valuable business
intelligence for
our clients.
Our comprehensive
solutions enable us
to identify and
address the
underlying root
causes of issues
beyond traditional
contact center
metrics.

We provide exceptional
customer experiences
across multiple channels,
around the clock.
Our customer support
services can help turn your
cost center into a profit center.
Our analytical skills
generate valuable business
intelligence for our clients.
Our comprehensive solutions
enable us to identify and
address the underlying root
causes of issues beyond traditional
contact center metrics.

what we do

At GlobalStep, we don’t just deliver customer service – we architect a remarkable customer experience driven by the potency of our technological solutions and the dedication of our expert agents. Our unique customer-centric approach coupled with the dexterity of our offerings allows us to maximize your business potential by driving increased customer retention and revenue. 

what we do

At GlobalStep, we don’t just deliver customer service – we architect a remarkable customer experience driven by the potency of our technological solutions and the dedication of our expert agents. Our unique customer-centric approach coupled with the dexterity of our offerings allows us to maximize your business potential by driving increased customer retention and revenue. 

Achieve 26% average increase in customer experience

Attain 18% operational cost reduction through process innovations

Maintain an average of 1.3 contacts per resolution

Leverage advanced analytics to enhance customer monetization

Achieve 26% average increase in customer experience

Attain 18% operational cost reduction through process innovations

Maintain an average of 1.3 contacts per resolution

Leverage advanced analytics to enhance customer monetization

Achieve 26% average increase in customer experience

Attain 18% operational cost reduction through process innovations

Maintain an average of 1.3 contacts per resolution

Leverage advanced analytics to enhance customer monetization

our services

24/7 round-the-clock multi-channel customer support

Social media content and community moderation

Consulting and project management services

Deployment of digital transformation strategies

our services

24/7 round-the-clock multi-channel customer support

Social media content and community moderation

Consulting and project management services

Deployment of digital transformation strategies

our services

24/7 round-the-clock multi-channel customer support

Social media content and community moderation

Consulting and project management services

Deployment of digital transformation strategies

our clients
Client-1.png
Client-2.png
Client-3.png
Client-4.png
Client-5.png
Client-1-1.png
Client-2-1.png
Client-3-1.png
Client-4-1.png
Client-5-1.png
I wanted a scalable outsourcing solution with a reliable partner that I could trust to handle our complex requirement.  In...

I wanted a scalable outsourcing solution with a reliable partner that I could trust to handle our complex requirement.  In GlobalStep I have found an excellent partner to deliver on this mandate so that we could deploy our internal resources on strategic initiatives to generate revenue and enhance capability.

Nicolaas Laarman

Global CIO - MAPI Group

As a market leading provider of iGaming and Sportsbook technology, Scientific Games Digital was looking for a scalable, reliable, and...

As a market leading provider of iGaming and Sportsbook technology, Scientific Games Digital was looking for a scalable, reliable, and flexible all-rounder software house. GlobalStep has become an ideal partner for our business over the last 5 years.

Ryszard Morais

QA Manager and Studio Operations

GlobalStep is my preferred curriculum testing vendor. They provide great value and are continually looking for ways to improve the...

GlobalStep is my preferred curriculum testing vendor. They provide great value and are continually looking for ways to improve the quality of their services, checking in frequently to ensure we are satisfied with the testing team's work...

Brian Combs - Weld North

QA Manager

We have been extremely impressed with the QA services provided by GlobalStep for our media streaming and editorial platform. Their...

We have been extremely impressed with the QA services provided by GlobalStep for our media streaming and editorial platform. Their team has seamlessly integrated into our fast-paced and agile work environment, consistently delivering high-quality software testing that is critical to the success of our key products. They have been incredibly accommodating of our tight schedules, helping us to meet project deadlines without compromise. In addition, their expertise in automation, security, and performance testing has been invaluable. We look forward to continuing our partnership with the GlobalStep team.

Jesper Gojal Krogsgaard

QA Manager

GlobalStep has been working with us as a software testing service provider for a few years, and they have been...

GlobalStep has been working with us as a software testing service provider for a few years, and they have been very flexible and provided a very high-quality service throughout this time. They have recently started e2e app life cycle management for all our iOS and android apps, which includes customer services, app development, and testing. It is giving us significant value adds.

Richard Mcduffie

Senior Director of Engineering

GlobalStep has been our valued QA partner for more than seven years now. Testers at GlobalStep have excellent experience in...

GlobalStep has been our valued QA partner for more than seven years now. Testers at GlobalStep have excellent experience in the Gambling industry, helping us ramp up for high demands, thus enabling timely turnaround of our products. The test leads are very responsive and resolve our issues quickly while providing high-quality service. Delivery is supported by a proper governance model, which enables seamless reporting, escalation management, etc. Overall, we have been pleased with the GlobalStep quality of service and management support, and we look forward to working with GlobalStep in the coming years.

William Sanders

Greentube UK LTD

GlobalStep has been working with us for numerous years, as a software service provider and QA resource. They have been...

GlobalStep has been working with us for numerous years, as a software service provider and QA resource. They have been very flexible and accommodating to our requests throughout this time, their highly skilled staff have always ensured that the highest level of quality is achieved. Since working with the GlobalStep team, they have produced outstanding results in application maintenance, software testing and development. An example of this has been through the use of Advanced PHP and JS technologies for our CMS-based project. Their work is of significant value to us and will continue to be. I look forward to continuing working with the GlobalStep team.

Jon West - Wired Productions

Associate Producer

I have been working with GlobalStep testers (Spanish Language testers) for almost two years.  They are always professional and deliver...

I have been working with GlobalStep testers (Spanish Language testers) for almost two years.  They are always professional and deliver excellent work when it comes to review Spanish content for our products.  They keep communication open and are quick to address any questions or concerns they may have for any projects. 

Jenny K. Bardoux

Curriculum QA Tester

"We approached GlobalStep with the need for testing of our first demonstrator system that we had been developing prior to...

"We approached GlobalStep with the need for testing of our first demonstrator system that we had been developing prior to it going into a production environment for our client. Their team provided us with functional testing, integration testing and most importantly penetration testing to determine how secure the system is.  GlobalStep team were flexible and easy to work with. The bugs picked up and observations provided has enabled us to hand over a more robust system to our client."

Veronica Ruby-Lewis

Waldeck | Wellingore Hall, Hall Street, Lincoln, LN5 0HX

Global Step makes my job as Content QA Lead much easier. I do not need to worry that testing is...

Global Step makes my job as Content QA Lead much easier. I do not need to worry that testing is being done accurately and efficiently. The Global Step team communicates with daily updates, weekly stand-ups, and monthly governance meetings. The team is able to adjust quickly and with minimal direction when project priorities shift. Having worked with multiple testing vendors, I can say with certainty that Global Step is a superior QA partner.

Sharon Sweeney

Imagine Learning - Content Quality Assurance Lead

GlobalStep has become my extra set of arms when needed, the team of QA testers from GlobalStep have merged into my...

GlobalStep has become my extra set of arms when needed, the team of QA testers from GlobalStep have merged into my internal team seamlessly and picked up our internal working practices perfectly. They took the time to learn our processes and product(s) to make testing daily go smoothly. GlobalStep helped us to go from 3/4 releases a year to once a month. This is a massive achievement for the team as our Product line is an ever changing and growing platform. GlobalStep are always looking for feedback on where to improve and are open to change, this has made them a great partner to work with. I look forward to working on more projects with them in the future. 

Kirsty Pinkerton

QA Manager - Magnopus

I approached GlobalStep with the goal of creating a partially outsourced solution for our manual and automated QA needs. Through...

I approached GlobalStep with the goal of creating a partially outsourced solution for our manual and automated QA needs. Through the course of our partnership GlobalStep has provided thorough coverage and consistently identified critical bugs before they reach production. As a result, we have opted to fully outsource our QA to them. This not only enables me to focus our internal team on core tech and critical updates but has also significantly reduced the need for internal QA headcount, making Savonix more attractive to potential investors. We view GlobalStep as a seamless extension of our organization, a partner who consistently maintains our high standards and expectations.

Devon Seto

Vice President of Product

We have been working with GlobalStep for a few years now and we are extremely happy with the services provided...

We have been working with GlobalStep for a few years now and we are extremely happy with the services provided by them. Their QA team is knowledgeable and performs a good job when it comes to performing compatibility testing. They are quite accommodating when it comes to rescheduling and it's easy to communicate with their team. I would highly recommend using their services.

Kanika

QA Engineer – Studio Operations

At Magnopus we are a spatial design & innovation company creating real-time experiences that unite the physical & digital. We are...

At Magnopus we are a spatial design & innovation company creating real-time experiences that unite the physical & digital. We are creating the future and often stepping into the unknown, unexplored possibilities and so as a result we have extremely niche support requirements. The team at GlobalStep absolutely fulfilled those requirements with their vast team of experts, helping us to deliver true quality assurance of our multi client solution.   The team we worked alongside for an extended period, slotted into our team with ease and we were quickly able to cement a close bond and supportive working environment. The team were thorough, energetic, passionate and inquisitive about everything they were assigned, making it a real pleasure to work with them.  I can speak for myself and my team, that we hope to work with GlobalStep again in the near and far future.

Amy Poyner

Lead QA Analyst

GlobalStep serves as an extension to our Quality team, testing our products weekly. They take the time to learn our...

GlobalStep serves as an extension to our Quality team, testing our products weekly. They take the time to learn our products deeply and deliver excellent results consistently. Their team is open to feedback and continues to improve their understanding and collaboration. They provide us with increased confidence when it comes to constantly improve the quality of our releases.

Julia Amosova

Team Lead

We have been working with GlobalStep for QA support and usability testing over the last year. They are always as...

We have been working with GlobalStep for QA support and usability testing over the last year. They are always as accommodating as possible with last-minute changes and rescheduling. The communication is excellent, and I would highly recommend them as a delivery partner.

Rebecca Owen

Resource and Operations Manager

The testers at GlobalStep go the extra mile in every QA session to make sure the tests and test results...

The testers at GlobalStep go the extra mile in every QA session to make sure the tests and test results cover all the ground we need to deliver a 100 percent working game to production. They never leave a stone unturned.

Peter Matejov

Online Casino Manager

Contact Us

Discover your new business partner.

How can we create amazing digital experiences together? Reach out to us by filling out the form and we will be in touch as soon as possible.

you might also want to check

Digital Assurance

Our comprehensive testing solution covers end-to-end testing, automation, performance, and security to enhance the quality and efficiency of your digital delivery process. With our digital assurance services, we can help you provide exceptional digital experiences to your end-users by accelerating testing timelines and optimizing delivery processes.

Application Development

Our expertise in application development encompasses the entire process, from design to execution, for web, mobile, and software products. We utilize cutting-edge technology and engineering practices to embed exceptional user experiences throughout the development lifecycle. Our services include application development, maintenance and support, and application modernization.

Localization

Our localization services aim to assist you in reaching new markets and growing your brand on a global scale. We achieve this by adjusting your services to cater to a diverse audience. We provide comprehensive support throughout the process of expanding your reach, with a focus on understanding the unique characteristics of each culture, beyond just literal translation.

Connect With us

Discover your new business partner

you might also want to check

Digital Assurance

Our comprehensive testing solution covers end-to-end testing, automation, performance, and security to enhance the quality and efficiency of your digital delivery process. With our digital assurance services, we can help you provide exceptional digital experiences to your end-users by accelerating testing timelines and optimizing delivery processes.

Application Development

Our expertise in application development encompasses the entire process, from design to execution, for web, mobile, and software products. We utilize cutting-edge technology and engineering practices to embed exceptional user experiences throughout the development lifecycle. Our services include application development, maintenance and support, and application modernization.

Localization

Our localization services aim to assist you in reaching new markets and growing your brand on a global scale. We achieve this by adjusting your services to cater to a diverse audience. We provide comprehensive support throughout the process of expanding your reach, with a focus on understanding the unique characteristics of each culture, beyond just literal translation.

Connect With us

Discover your new business partner