Department: Digital
Who We Are:
We are GlobalStep, a technology services company with a global footprint. We specialize in Digital Assurance, Application Development, Localization, Customer Service and Next Gen Development.
We focus on the multi-industry sectors including Media and Entertainment, Edtech, Fin/Insurtech and many others. Our clients, including both Fortune 100 companies and startups, rely on us to enhance their product or service profitability through the creation of intuitive, user-friendly digital products that foster strong brand loyalty.
With our comprehensive UX expertise, we can provide customized solutions that span from development and quality assurance to localization and ongoing customer support. Our goal is to support our client’s every step of the way, from initial deployment to ongoing support, and help achieve success in the competitive digital marketplace
The role
Due to continued expansion, GlobalStep is looking for an Account Manager for our Digital Services. We are looking for someone who can maintain and penetrate GlobalStep’s current relationships. This role is focused on account management and sales within our existing client base.
Responsibilities
- Establish, strengthen, maintain, and nurture relationships with decision-makers at the senior executive level for current clients.
- Solution sell our lines of service to existing accounts by educating and informing the client of GlobalStep’s lines of service.
- Work very closely with our client services team in providing excellence in service delivery to our clients
- Responsible for developing and executing a Strategic Account Management vision and plan to enable profitable growth of GlobalStep’s lines of service with the account.
- Know the client’s products inside out and apply this knowledge to deliver innovative, ambitious client plans and services.
- Own the relationship between GlobalStep and our clients and represent the company’s values and culture.
- Partner with our client success team, marketing, and the wider sales team to drive new and existing revenue growth.
- Negotiate pricing, rate increases and contract management matters
Knowledge, Skills, and Abilities
- Significant experience of account management within the IT services industry, specifically, Quality Assurance, Customer Support, Localization, Multilingual testing, and Application Development
- Excellence in 360-degree relationship management up, down and sideways
- Excellent written and verbal communication skills
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, Excel and working knowledge of CRM platforms (e.g. Salesforce)
- Awareness of working across time zones and geographies
- Outstanding client service skills
- Problem-solving and a can-do attitude
What we offer
- Competitive salary and benefits package.
- A rare opportunity to help build and shape a brand-new team
- Hybrid working from home model.
- A professional, fun, and supportive work environment
GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.