Our client develops the railway infrastructure in England, Scotland, and Wales. They have developed 20,000 miles of track, 30,000 bridges, thousands of signals, level crossings, and stations.
In a competitive marketplace, customer experience has emerged as the key driver for business growth. While all customer experience metrics such as Talk Time, Service Level, and Customer Satisfaction are…
Usability testing is a very important process in observing how users interact effectively with your product, be it an app, a website, a game, or anything that involves software. It…
An effective SLA (Service Level Agreement) is one of the most critical success factors about customer service-focused centres for customer satisfaction and operational efficiency. SLAs outline expected standards of service,…
In a competitive marketplace, customer experience has emerged as the key driver for business growth. While all customer experience metrics such as Talk Time, Service Level, and Customer Satisfaction are…
Usability testing is a very important process in observing how users interact effectively with your product, be it an app, a website, a game, or anything that involves software. It…
An effective SLA (Service Level Agreement) is one of the most critical success factors about customer service-focused centres for customer satisfaction and operational efficiency. SLAs outline expected standards of service,…
