Our client is a supply chain and logistics leader, delivering service excellence, solutions, and technology that removes customer complexity and creates long-lasting relationships.

Usability testing is a very important process in observing how users interact effectively with your product, be it an app, a website, a game, or anything that involves software. It…

An effective SLA (Service Level Agreement) is one of the most critical success factors about customer service-focused centres for customer satisfaction and operational efficiency. SLAs outline expected standards of service,…

Automation is among the strongest tools in Quality Assurance today, but the real key to success is finding the balance between automated processes and human insight. Delving into automation without…