Our client is a supply chain and logistics leader, delivering service excellence, solutions, and technology that removes customer complexity and creates long-lasting relationships.

In a competitive marketplace, customer experience has emerged as the key driver for business growth. While all customer experience metrics such as Talk Time, Service Level, and Customer Satisfaction are…

Usability testing is a very important process in observing how users interact effectively with your product, be it an app, a website, a game, or anything that involves software. It…

An effective SLA (Service Level Agreement) is one of the most critical success factors about customer service-focused centres for customer satisfaction and operational efficiency. SLAs outline expected standards of service,…